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Customer Success Advocate

Customer Success Advocate

iDynamics Software Sdn BhdPetaling Jaya, Selangor, Malaysia
28 hari lalu
Penerangan pekerjaan

A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth.

Description :

  • Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
  • Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
  • Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
  • Maintain existing customer-success metrics and data as directed

Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
  • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
  • Collaborate, problem-solve, and / or strategize with team members on upcoming client meetings
  • Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
  • Work with sales and marketing teams to boost customer referrals and develop case studies
  • (Apply now at #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer • Petaling Jaya, Selangor, Malaysia