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Customer Success Advocate
iDynamics Software Sdn BhdPetaling Jaya, Selangor, Malaysia28 days ago
Job descriptionServe as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and / or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement Work with sales and marketing teams to boost customer referrals and develop case studies
A customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth.
Description :
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed
Responsibilities
(Apply now at #J-18808-Ljbffr
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Customer • Petaling Jaya, Selangor, Malaysia
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