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Telephone Operator

Telephone Operator

Sunway Medical Centre VelocityTaman Bukit Cheras, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

As a Telephone Operator at Sunway Medical Centre Velocity, you will handle calls, assist with inquiries, and direct communication efficiently. This full-time role in Cheras, Kuala Lumpur, ensures smooth hospital operations through excellent customer service.

Requirements & Qualifications

  • Able to commit to 3 shifts (morning, afternoon & night)
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Ability to remain calm and composed in fast-paced environments.
  • Knowledge of hospital layout and services preferred.
  • Previous experience in customer service or hospitality roles is a plus.
  • Fluency in multiple languages is advantageous.

Job Description

  • Handle all hospital in-coming calls in a courteous, and friendly manner
  • Respond to patient inquires promptly and accurately
  • Directing incoming calls to appropriate departments, services and personnel
  • Resolving complaints in a professional manner
  • Assisting patients with scheduling appointments
  • Providing exceptional customer service when interacting with callers
  • Buat amaran kerja untuk carian ini

    Operator • Taman Bukit Cheras, Kuala Lumpur, Malaysia