Audio Video Support Onsite Engineer – Bukit Jalil, Kuala Lumpur, Malaysia 57000

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are seeking a dedicated and skilled Audio Video Support Onsite Engineer to join our team and serve as an extension of the Customer’s Video Network Operations Center (VNOC). The successful candidate will perform a range of technical, operational, and customer service tasks to ensure seamless AV / VC system operations and support during events and daily activities.

Responsibilities

• Ticket Management : Create, update, and close tickets in the ITSM system, ensuring timely incident logging and resolution.
• Incident & Troubleshooting : Perform initial triage of low to medium severity issues, troubleshoot AV / VC equipment, and escalate high-severity incidents to the remote VNOC.
• Change & Release Management : Own and implement configuration changes, firmware upgrades, and software updates on AV / VC equipment, providing onsite support.
• Problem & Vulnerability Management : Support problem resolution by providing logs, facilitating tests, and assisting with patching and vulnerability mitigation.
• Equipment Setup & Configuration : Set up and configure AV / VC equipment for meetings, presentations, and events; ensure proper connections and functionality.
• Technical Support & Maintenance : Address technical issues promptly, perform routine maintenance, cleaning, and preventive inspections, including VIP / VVIP room checks.
• User Support & Training : Assist end-users with equipment operation, conduct basic troubleshooting, and provide user guidance.
• Documentation & Inventory : Maintain accurate records of configurations, service logs, and equipment inventory; perform biannual physical inventory checks.
• Quality Assurance : Test and verify AV / VC system functionality, ensuring adherence to quality standards before and after event use.
• Collaboration & Communication : Work closely with IT and AV teams, vendors, and OEMs to resolve issues and coordinate activities.
• Security & Safety : Follow all security protocols, handle equipment safely, and adhere to safety guidelines during installations and maintenance.
• Vendor Liaison & RMA Support : Coordinate with vendors for technical support, hardware repairs, and equipment replacements under contracts.
• Event Support : Provide onsite technical assistance during events, ensuring smooth operation and addressing any technical issues that arise.
• Service & Shift Flexibility : Support operational hours from 9 AM to 6 PM or as per customer requirements, with flexibility to work shifts up to 8 hours to meet business needs.

Qualifications

Application

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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