Customer Service Executive

Main Job Responsibilities

To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.

Tasks

• Answer incoming calls & attend to emails from customers in regarding of placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.
• To process and maintain customers account and record accurately into the SAP system.
• To attend to and resolve queries / litigations from customers and sales people; and closely follow-up till closure of case.
• To receive and process orders from internal and external customers via telephone / fax / email and online ordering whenever necessary.
• To be punctual and maintain perfect attendance.
• To take responsibility towards work floor requirements
• To undertake other responsibilities and duties assigned by manager from time to time.

Qualifications And Skills

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