Contact Centre Operations Leader

An established industry player is seeking a dynamic leader to manage large teams in a fast-paced environment. This role requires a strong background in operations, particularly within the BPO / ITES sector, and a passion for enhancing user experiences. You will oversee daily operations, ensuring adherence to service level agreements while fostering a culture of continuous improvement. The ideal candidate will possess exceptional people management skills, driving engagement and low attrition among team members. Join this innovative firm to make a significant impact in a rapidly evolving landscape.

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