Customer Support (Home Fibre) - up to RM3400

Overview

Company Overview : Our client is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers nationwide. The company has invested heavily in its network infrastructure, and has built a high-speed, Fiber-Optic network that covers most of the major cities and towns in Malaysia.

Responsibilities

• Handling incoming calls and enquiries from Home Fibre customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
• Follow up and resolve customers’ complaints and ensure it is closed to satisfaction.
• Always work closely with team members and leaders to achieve quality results and productivity.
• Ensure efficient escalation of priority requests / feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross-sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.

Qualifications

Other Details

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