Overview
Join to apply for the Room Controller role at Renaissance Hotels
Location
Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, 50450
Job Details
- Job Number :
- Job Category : Rooms & Guest Services Operations
- Location : Renaissance Kuala Lumpur Hotel & Convention Centre, Kuala Lumpur, Malaysia
- Schedule : Full Time
- Located Remotely? N
- Position Type : Non-Management
Responsibilities
Assign room according to guest request and preferences whenever possible.Pre-register designated guests and prepare key packets.Organize and coordinate check-in / pre-registration procedures for arriving groups.Review, track, and accommodate requests for room / check-out changes when possible; communicate status to appropriate staff.Confirm reservations and cancellations; review out-of-order rooms daily.Ensure rates match market codes and document exceptions; verify and adjust billing for guests.File guest paperwork or documentation; set up / process all guest check-ins / check-outs; activate room keys; secure valid payment.Identify over-commitments and perform duplicate reservation checks; block rooms.Run daily reports; follow up with guests to ensure requests or problems are met; receive, record, and relay messages accurately.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.Communicate clearly and professionally; prepare and review written documents; answer telephones with appropriate etiquette.Coordinate tasks and work with other departments; serve as a departmental role model; develop and maintain positive working relationships; support team to reach common goals.Comply with quality assurance standards; stand, sit, or walk for extended periods; enter and locate information using computers / POS systems; move, lift, carry, push, pull, and place objects weighing up to 10 pounds.Perform other reasonable job duties as requested by Supervisors.Qualifications
Education : High school diploma or G.E.D. equivalent.Related Work Experience : Less than 1-year related work experience.Supervisory Experience : No supervisory experience.License or Certification : NoneEqual Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. We invite you to discover career opportunities with Renaissance Hotels and join a portfolio of brands with Marriott International.
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