Manager - E-Commerce (Marketplace)

Overview

GMG, a global well-being company, is seeking a

Manager - E-Commerce (Marketplace)

based in Kuala Lumpur, Malaysia. The role focuses on growing sales, improving product visibility, and delivering end-to-end marketplace operations in collaboration with internal teams and marketplace partners. Responsibilities

Develop and execute marketplace strategies to grow sales, improve product rankings, and enhance brand visibility Manage daily operations on all marketplaces, including store setup, product listing, pricing, content, and inventory Plan and execute promotional campaigns aligned with the marketing calendar and marketplace mega campaigns Collaborate with internal teams and marketplace account managers to secure campaign slots and boost visibility Ensure product listings are accurate, optimized with SEO-friendly content, and compliant with marketplace standards Coordinate product launches, bundle strategies, and upselling / cross-selling opportunities Track key performance metrics (sales, traffic, conversion, ROI, etc.) and provide actionable insights Monitor competitor activities and pricing trends to remain competitive Ensure timely and accurate order fulfillment, stock availability, and service recovery for any escalations Collaborate with Customer Service to improve buyer ratings and response time Work with marketing, logistics, merchandising, and finance teams to ensure end-to-end operational excellence Liaise with marketplace platforms for new features, insights, and partnership opportunities Qualifications

Bachelor’s degree in Business, Marketing, E-commerce, or related field Minimum 3 years of experience in managing online marketplaces (Shopee, Lazada, etc.) Strong understanding of marketplace algorithms, tools, and promotional mechanics Data-driven with proficiency in Excel and familiarity with analytics tools Excellent communication and project management skills Able to work independently in a fast-paced, performance-driven environment Job details

Seniority level : Mid-Senior level Employment type : Full-time Job function : Marketing, Business Development, and Strategy / Planning Industries : Retail

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