Sales Associate

ANACCORD ELECTRONIC TECHNOLOGY SDN. BHD. – Kota, Kedah

A Sales Associate is an entry-level or mid-level position in the sales department, primarily focused on assisting customers, promoting products, and driving sales within a retail or business setting. They work closely with customers to understand their needs, provide product information, and ensure a positive shopping experience. Sales Associates play a key role in achieving sales targets and maintaining customer satisfaction.

Key Responsibilities :

Customer Service

Greet and assist customers in finding products that meet their needs.

Provide detailed product information and answer questions to help customers make informed purchasing decisions.

Actively promote and upsell products to customers to increase sales.

Meet or exceed individual sales targets and contribute to team goals.

Product Knowledge

Maintain an in-depth understanding of the products or services being sold.

Stay updated on new product arrivals and promotions.

Cash Handling & Transactions

Process sales transactions, including handling cash, credit card payments, and returns.

Ensure accuracy in sales records and receipts.

Store Maintenance

Keep the sales floor clean, organized, and well-stocked.

Assist with inventory management and restocking shelves.

Build relationships with customers, encouraging repeat business and loyalty.

Resolve customer complaints or concerns in a professional and timely manner.

Skills & Qualifications :

Strong communication and interpersonal skills.

Basic math skills for handling transactions.

Customer-focused with a friendly and approachable demeanor.

Ability to work in a fast-paced environment.

Previous retail or sales experience is often preferred.

This position requires the ability to speak Mandarin to serve Mandarin-speaking customers.

Education :

A high school diploma or equivalent is typically required.

Some positions may require specific product knowledge or certifications.

Sales Associates play a crucial role in driving sales and enhancing customer satisfaction, contributing directly to the overall success of the business.

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