Hive Lead - Credit Card Platform

Job Summary

The Hive Lead is a senior strategic leadership role responsible for defining, evolving, and executing the credit card platform vision across multiple applications and squads. This individual ensures the credit card platform acts as an accelerator for diverse product teams, balancing technical excellence with business outcomes. Collaborating with Domain Tech Leads, Engineering Leads, Architects, and leading a team of Product Owners, the Hive Lead guides a culture of agility, empowerment, and continuous innovation. This person champions long-term stability, user-focused design, and value-driven roadmaps—while embedding regulatory and risk considerations as natural aspects of the development process. The role also requires close adherence to the Enterprise Software Delivery Lifecycle (ESDLC), referencing relevant PO R&R documents and aligning with Clarity, Azure DevOps (ADO), and Confluence for planning and governance.

Key Responsibilities

Strategy

Shape and Communicate Credit card platform Vision : Establish a multi-year strategic roadmap, blending market insights, business needs, and technical innovation to position the credit card platform for future success.

Align with Enterprise Objectives : Ensure credit card platform initiatives directly support major WRB outcomes and domain-level OKRs. Champion a data-driven approach to prioritisation, incorporating both functional milestones and non-functional imperatives (e.g., security, scalability, performance).

Set Balanced Strategic Priorities & KPIs : Drive adoption of measurable metrics (e.g., developer adoption, cost savings, time-to-market improvements) to improve the platform’s success. Proactively integrate technical debt reduction and compliance items into these priorities.

Promote Scalability & Sustainable Growth : Collaborate with Domain Tech Leads and Architects to embed performance, reliability, and risk controls at the architecture level; manage trade-offs between rapid feature deployment and long-term viability.

Vendor Management with Organizational Goals : Develop and implement a vendor management strategy that aligns with WRB objectives and strategic goals; incorporate risk management and resilience planning.

Business

Champion Stakeholder Needs : Advocate for Journeys / Credit cards and other Hive stakeholders, translating feedback into the unified backlog for the Hive; build transparent relationships with Journeys to reflect objectives in the platform’s evolution.

Unified Backlog Ownership : Maintain a single backlog that captures stream-aligned journey roadmaps, business-driven features, technical enablers, and compliance / risk work; balance urgent demands with strategic investments.

Value-Driven Delivery & Communication : Provide real-time visibility into backlog status, upcoming releases, and risk items through Clarity, ADO, and Confluence; host regular reviews to showcase platform increments and invite cross-domain feedback.

Foster Cross-Domain and Cross-Hive Synergy : Identify reusable platform capabilities to reduce duplication and accelerate outcomes; collaborate with domain owners to ensure a consistent user experience.

Processes

Adopt & Embed eSDLC Standards : Ensure lifecycles align with ESDLC and governance frameworks; reference the eSDLC PO R&R document where appropriate.

Champion Big Room Planning & Directional Scrums : Lead quarterly planning sessions and enable squads, chapters, and domain stakeholders to align on objectives; promote autonomy and continuous improvement.

DevOps & Continuous Process Optimisation : Drive DevOps practices (CI / CD, automated testing) for fast, reliable releases; collect feedback for iterative improvements.

Regulatory & Security Integration : Embed secure-by-design and privacy-by-design principles; maintain audit trails and compliance documentation to stay audit ready.

People & Talent

Lead & Empower Squads : Nurture a psychologically safe environment; provide clarity on how work contributes to long-term goals and promote autonomy and accountability.

Chapter Collaboration & Capability Building : Align skill development with platform needs; offer workshops on APIs, cloud, and security frameworks.

Mentor & Coach Product Owners : Provide frameworks and career guidance; encourage user-centric thinking and data-informed decisions.

Agile Mindset & Team Culture : Reward collaboration and transparency; cultivate communities of practice to share best practices.

Risk Management

Integrated Risk Oversight : Incorporate operational, security, and regulatory risk into the backlog; escalate major risks for swift mitigation.

Technical Debt & Legacy Transformation : Emphasise refactoring and architectural upgrades; avoid a feature factory mindset.

Cross-Domain Impediment Resolution : Clear blockers that affect multiple domains; coordinate with leads to address performance or architectural issues.

Regulatory Adherence & Audit Readiness : Keep platform audit-ready with clear mapping of backlog items to compliance requirements; stay ahead of evolving regulations.

Vendor Risk Management : Ensure vendors comply with regulatory and internal policies; identify risks and ensure cybersecurity standards.

Governance

Enterprise Governance Alignment : Satisfy corporate policies without adding bureaucratic burden; ensure artefacts meet governance needs with minimal friction.

Steering Committee & Forum Representation : Represent the platform in governance bodies and link metrics to strategic outcomes; use data to inform decisions.

Release & Version Management : Oversee release cadence with performance, security, and quality benchmarks.

Continuous Assurance & Compliance : Maintain records that satisfy audits; integrate governance into daily development.

Skills and Experience

Knowledge of Credit Card Issuance / Management, Digital Channels interface, Encryption, HSM and ISO8583 messaging standards

Familiarity with EMV Contact / Contactless, VISA and MasterCard Card Issuing & Acquiring, Scheme compliance requirements; experience with EFT switching / processing

Familiarity with PCI DSS and PA DSS compliance requirements; experience on Switch integration with VISA / Mastercard is mandatory; others such as UPI, JCB and national switches

Knowledge of end-to-end SDLC (waterfall, Agile, and other modern approaches)

Excellent in preparing Solution Architecture documents, and functional / technical specs

Excellent problem-solving, team, and time management skills; experience with wallets (Google Pay, Samsung Pay, Apple Pay) and QR code / payments is an advantage

Experience in Web Service integration and APIs

Qualifications

Extensive Credit card platform Leadership : track record of delivering and scaling shared platform capabilities; agile product management at scale

Strategic & Business Acumen : translate objectives into roadmaps; influence senior stakeholders with data-led insights

Balanced Technical Literacy : understand architecture, DevOps, integration patterns; prioritise based on risk and value

Risk & Regulatory Understanding : embed compliance; foster security, resilience, and privacy as platform value

People-First Leadership : empower squads, promote psychological safety, mentor POs, build communities of practice

Technical & Domain Skills : experience delivering Credit Card domain; knowledge of Mainframe / AS400 (CICS & COBOL); card issuance & acquisition; multi-country switching and migration to Open System Architecture

About Standard Chartered We're an international bank; we value diversity and inclusion. We welcome all talents and are committed to fair pay and opportunities. Our purpose is to drive commerce and prosperity through our unique diversity.

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible benefits

Time off including annual leave, parental leave, sabbatical, volunteering leave; minimum 30 days total

Flexible working options based around home and office locations

Wellbeing support through Unmind and an Employee Assistance Programme

Continuous learning culture with opportunities to reskill and upskill

Inclusive, values-driven organisation where diversity is celebrated

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