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Senior Manager / Manager for Channel Operations Division
Bank Islam Malaysia BerhadKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanOversee the department’s overall day-to-day management and operations. Manage GL tracking, cost monitoring, and budget utilization to ensure accuracy and control. Prepare, review, and update the division’s annual budget, ensuring timely submission. Assist in the development and monitoring of the Division’s Business Plan and Budget. Drive cost containment initiatives and provide reporting on financial efficiency. Strengthen governance through transparent tracking of resources and expenditures. Monitor sufficiency, readiness, and replenishment of IT devices across branches. Address daily administrative and operational needs of the department. Act as Secretariat for the Network Expansion Committee, including agenda setting, documentation, deliberations, and follow-up on strategic decisions. Coordinate the Bank’s network distribution strategy, covering branch openings, relocations, closures, and sustainability projects. Review business proposals, assess layouts and space optimization, evaluate feasibility, ensure regulatory compliance, and monitor project progress. Oversee team involvement in developing new or updated business requirements for system / process enhancements. Ensure team participation in user acceptance testing and post-implementation reviews as required. Coach and guide subordinates in their roles, responsibilities, and skills. Identify training needs across Channel Operations in collaboration with stakeholders, ensuring alignment with regulatory and internal requirements. Foster a positive, high-performance team environment. Oversee HR-related requirements including resourcing, staff movement, talent development, and succession planning. Lead the design and delivery of training programs for branch operations staff. Monitor training effectiveness through evaluation frameworks, performance tracking, and reporting. Serve as Risk Controller for the department, including support for Business Continuity Management. Ensure full adherence to internal policies, guidelines, and external regulatory requirements. Oversee implementation of risk control tools and monitor compliance with the Operational Risk Management Framework. Ensure compliance with parameters set by Risk Management, Shariah, Compliance, auditors, and regulators. Enforce compliance with all SLAs. More than 10 years' experience in the banking industry. Strong leadership skills with high commitment and passion for success and excellence. Excellent communication and interpersonal skills with good business acumen. Innovative, assertive, highly independent, committed, resourceful, and result-oriented. Strong analytical skills with great attention to details. Possess good problem-solving and decision-making skills.
Manage regulatory reporting and track key operational KPIs, while overseeing cost and budget monitoring, GL tracking, and extracting operational data to support data-driven decision-making.
Lead a team of data analytics experts responsible for accurate data collection, processing, modelling, and analysis, ensuring all reporting deliverables are completed accurately and within the agreed SLAs.
Key Performance Areas
- Serve as CASA Statistical Officer, ensuring accuracy, integrity, and timeliness of submissions to regulators.
- Provide operational data insights to support management decision-making.
- Oversee all regulatory, management, and internal statistical reporting to ensure timeliness and accuracy.
- Guide the team in preparing data analysis and delivering insights to support other business units as required.
- Ensure adherence to service level agreements for all reports.
Operational Management
Project & Change Management
Human Development / People Management
Risk, Control & Governance
Requirements
Bank Islam Malaysia Berhad is an equal opportunities employer.
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Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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