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Senior Manager AFR Customer Operations

Senior Manager AFR Customer Operations

DHLBayan Lepas, Pulau Pinang, Malaysia
22 jam yang lalu
Penerangan pekerjaan
  • Job Purpose
  • Provide input to and lead the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies

    Typical Business Titles

    Differentiator

    • Typically a highly experienced manager who manages within a nominated sub-function
    • Responsible for short to mid-term (1-3 years) execution of functional strategy and operational direction
    • Problems faced are often complex and require extensive investigation and analysis
    • Key Tasks

    • Provide input to develop customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
    • Prepare and lead implementation of operational plans, measures and budgets
    • Lead efficient management of the flow of goods and information across a customer's global supply chain utilizing air / ocean / ground transportation, customs brokerage services and dedicated warehousing / distribution centers
    • Lead design and implementation of service programs in response to current and changing customer requirements identified by the sales teams
    • Partner with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide proactive support in a timely and accurate manner
    • Lend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
    • Lead coordination with specialists from various logistics operations to guarantee integrated, cost
    • and time-efficient logistics processes
    • Extensively analyze, research and develop improved operational techniques for value-added services
    • Evaluate opportunities and lead their implementation to drive extension of operational services
    • Optimize and monitor processes related to customer order processing, shipping and returns
    • Monitor adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
    • Liaise with responsible IT specialists to manage data flow and handling in line with customer requirements
    • Analyze complex issues, identify opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
    • Stakeholders

    • Communicate and influence senior business leaders outside of own job area to accept practices and approaches
    • Develop strong, trusting relationships with senior business leaders across DHL
    • Cooperate with and coordinate 3rd parties e.g. external service providers
    • May lead negotiations
    • Management Responsibility

    • Manage a department or a small unit that includes multiple teams led by Managers and / or Team Leaders
    • Qualifications & Key Requirements

      Education Level -Bachelors Degree

      Experience Level - 8+years

    Buat amaran kerja untuk carian ini

    Operation Manager • Bayan Lepas, Pulau Pinang, Malaysia

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