Customer Service cum Operations Executive (Air & Sea)

Customer Service cum Operations Executive (Air & Sea)

Handling Customer’s inquiries and ensure to comply with operation procedures

Handle Shipment – process documentation, manifest, invoices, cost capturing

Coordinate with airlines and co-loader to arrange for space booking

Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the relevant parties

Ensures SOP alignment to customer expectations and company's agreed standards of performance.

Attending to Customs, Agents and Government Authorities enquires

Support Sales Department in quoting, liaising, and following up.

To promote our service to new clients.

Handling of permit declaration and liaison with airlines and customers.

To ensure timely and accurate handling of all tradenet declarations and submissions.

To ensure billing is completed timely and files are closed correctly within a given timeframe.

Operations to assist and work closely with the Sales and Finance.

Any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements :

Minimum of 2 years of working experience in the related field with both Air and Sea an added advantage

Previous Freight Forwarding Experience would be an added advantage

Possess sound knowledge of permit declaration would be an added advantage

Should be familiar with Air Import / Air Export / Sea freight process flows.

Must be able to work towards deadlines and according to SOPs and with KPIs.

Proficient in MS Office and Excel applications.

Good working attitude, hardworking and able to perform under pressure, and ability to multi-task

Team player and able to work independently with minimal supervision

Applicants should have full working rights in Malaysia

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