Insights Analyst

Join Meltwater's Client Insights team, where you'll step into the role of an Insights Analyst , contributing to our bespoke reports and project management for esteemed clients. Your analytical skills will shape customized reports and assist in managing key projects, utilizing both quantitative and qualitative media analysis to offer actionable insights. Working closely with internal teams and clients, you'll ensure timely delivery of high-quality reports, continuously refining techniques to meet evolving client needs. As a pivotal member of our data-driven approach, you'll collect, organize, and analyze customer research metrics to inform critical business decisions. Your duties will encompass data compilation, analysis, insight generation, and assisting in report development methodologies.

At Meltwater, you'll immerse yourself in an environment fostering continuous growth, where mentorship and inclusive leadership are fundamental principles. Collaborate with experienced colleagues and respected leaders, continually evolving alongside industry trends. Within this dynamic environment, you'll thrive within a culture emphasizing empowerment and autonomy, making significant contributions to our expanding organization’s success.

What You'll Do :

This is a remote work opportunity.

Lead on newsletter and report production for clients using the Meltwater platform. This can involve the quantitative and qualitative analysis of news and social media data through traditional media research methodologies and generative AI tools to provide clients with actionable insights on brand perception, media performance, and industry trends.

Grow the team’s expertise in Government and / or PR / marketing insights research, specifically for the Southeast Asian market.

Independently generate newsletter or report templates, build queries, and process data where needed (e.g. determine relevance, translate articles, visualise data, etc.).

Maintain high standards of quality in accuracy, formatting and visual consistency, as well as timeliness of delivery.

Troubleshoot and address client or internal stakeholder queries and concerns.

Assist, or in some instances, lead in project management. This can include tracking delivery deadlines, managing vendors and ensuring the data hygiene of internal metrics.

Contribute towards team initiatives (e.g. workflow optimisation, project renewal).

All other relevant tasks as assigned.

Who You Are :

1-3 years of relevant work experience. Experience in Southeast Asian government or Southeast Asian media or consumer insights research would be highly advantageous. Fresh graduates with strong academic and internship profiles with keen interest in media insights may apply.

Excellent written and spoken English. This role requires you to communicate with English-speaking clients and colleagues frequently, and produce deliverables in English.

Able to read and translate Chinese to English at a high level, with the assistance of machine translation tools.

Able to work early hours (5am - 2pm) regularly for newsletter production. Able to flexibly support ad-hoc client deliverables on public holidays and weekends when required (e.g. crisis or campaign reporting). Overtime pay is provided.

Effectively work in geographically distributed remote teams, combining self-motivation with clear, consistent communication.

Proficient in Microsoft and Google Suite including PivotTable, VLOOKUP, and similar functions. Knowledge of Python, Google Apps Script and R is a plus.

Comfortable working with generative AI tools to derive trends and actionable insights.

Demonstrated ability in critical thinking and problem-solving.

Demonstrated leadership potential.

Thrives in a dynamic, fast-paced environment, adapting quickly to new challenges.

What We Offer :

Enjoy flexible paid time off for enhanced work-life balance.

Comprehensive health insurance tailored for you, complete with an annual health check.

Special discount on selected restaurants / shops through our food delivery partner.

Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Energetic work environment with a hybrid work style , providing the balance you need.

Benefit from our family leave program , which grows with your tenure at Meltwater.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. We are a global team of developers, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators who see potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

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