Client Services Manager (Support)

Overview

Job Title : Client Services Manager (Support)

Cushman & Wakefield is a trusted partner for Occupiers and Investors to manage their capital expenditure and project delivery in Asia Pacific. By seeing things differently, we anticipate market changes and are first to capitalize, ensuring clients and the business can be what’s next in their respective sectors.

The Client Services Manager maintains a significant, visible, and respected sales leadership presence across the PDS service line, acting as a connector across service lines and SEA countries to drive the success of our integrated Investor and Occupier services. This includes maximizing cross-sell opportunities and increasing share of wallet across our client base.

The role fosters a culture of trust, opportunity, and positive morale across the broader PDS organization, working closely with PDS Country Heads and Regional Directors to prepare the annual sales plan for PDS SEA. Together, they define clear and measurable financial and individual performance objectives, for which leaders are held accountable.

Strategic sales activity is coordinated in partnership with local Client Services leads, with monthly performance reviews conducted alongside PDS Country Heads and Regional Directors. The Client Services Manager actively advocates the ONEPDS ethos across the service line and into the wider Cushman & Wakefield ecosystem, reinforcing collaboration and shared success.

Ongoing developmental feedback is provided in partnership with leadership to continually raise expectations and performance standards. The role also maintains awareness of industry developments, competitive dynamics, client trends, and market opportunities to inform strategy and drive growth.

Job Description

• Develop new business opportunities in allocated country markets.
• Work closely with all PDS leadership and extended service offering in the development of new opportunities and positioning of PDS services to win new business.
• Develop strong working relationships with PDS leadership, PDS Client Services and Country Heads.
• Develop a network of contacts across wider Cushman & Wakefield business that will result in developing increased sales opportunities and working closely with PDS Alternative Assets, Development & Commercial Advisory and Sustainability groups and the like.
• Connect the dots with regional Key Accounts representative to map market opportunities.
• Maintain consistency in proposals and presentations across the markets with, in Country Heads, in country sales leads and wider SEA business.
• Maintain ENGAGE CRM platform, prepare for weekly and formal monthly sales performance reviews.

Requirements

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