Tawaran kerja ini tidak tersedia di negara anda.
Client Services Partner
Axiata Digital LabsKuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanStrategic Project Leadership : Lead the planning and execution of complex projects valued up to $10M, ensuring they are delivered on time, within scope, and budget. 5Team Coordination and Motivation : Oversee a diverse project team, fostering collaboration and motivating members to achieve peak performance and meet project milestones. Risk Management and Mitigation : Identify potential project risks, developing and implementing effective mitigation strategies to minimize impact on deliverables New Business Opportunities : Identify and pursue new business opportunities within the Telco domain, enhancing ADLs market position and revenue growth. Proposal Development and Presentation : Craft compelling proposals and presentations to secure new projects and expand ADL's client base. Market Analysis and Strategy : Conduct market analysis to inform strategic decisions and identify trends shaping the telecommunications industry. Mentorship and Development : Mentor team members, providing guidance and professional development opportunities to build a high-performing client services team. Performance Management : Implement performance management practices to ensure team members are aligned with ADLs strategic objectives and deliver on their KPIs. Cross-Functional Collaboration : Work closely with other departments to ensure a cohesive approach to client services and project management, fostering an environment of teamwork and innovation. Client Satisfaction and Retention : Ensure the highest levels of client satisfaction, measured through feedback and retention rates, demonstrating ADL's commitment to excellence in service delivery. Project Delivery and Management : Accountable for the on-time, within budget delivery of projects valued up to $10M, with a direct impact on company revenue and client trust. Team Performance and Development : Drive the performance and professional growth of the client services team, setting SMART goals aligned with ADL's strategic objectives and fostering a culture of excellence and continuous improvement. Business Growth and Market Positioning : Spearhead efforts in identifying and securing new business opportunities, contributing to ADL's market expansion and enhanced competitive positioning within the Telco domain. Bachelor's Degree in Computer Science, Information Technology, or a related field. This foundational educational requirement ensures the candidate has a solid understanding of the technical aspects relevant to the role. Minimum of 12 years of relevant working experience in the Telco Domain. Extensive experience in telecommunications underscores the ability to navigate and manage complex client service operations effectively. Certifications : PMP or PRINCE2 certification is highly regarded, evidencing formal project management skills. Project Management Methodologies : Profound knowledge of Agile, Waterfall, Scrum methodologies, and tools such as JIRA, Confluence, MS Project, highlighting the ability to adapt to various project needs and environments. Telco Industry Acumen : Strong understanding of the telecommunications sector, with insights into market trends, technology advancements, and regulatory landscapes. Digital Transformation : Familiarity with digital transformation strategies and how they can be leveraged in the Telco domain to drive business growth. Leadership : Demonstrated ability to lead and inspire a team, fostering an environment of collaboration and excellence. Communication and Interpersonal : Excellent communication skills, both verbal and written, enabling effective stakeholder engagement and team collaboration. Analytical and Problem-Solving : Strong analytical skills with a proven track record in solving complex problems and making data-driven decisions. Independent Management : Ability to work independently, manage multiple competing priorities, and deliver results under tight deadlines. Adaptability : Capable of adapting to rapidly changing technology landscapes and operational needs within the Telco domain. Innovation : Adept at leveraging innovative solutions to enhance project outcomes and client satisfaction Proactive and Result-Oriented : Exhibits a proactive approach to challenges, focusing on delivering results and driving continuous improvement. Customer-Focused : Strong commitment to understanding and meeting client needs, ensuring high levels of satisfaction. Ethical and Integrity : Upholds high ethical standards and integrity in professional conduct, fostering trust and respect among clients and team members
The Client Services Partner at ADL leads the charge in delivering exceptional service to our clients, ensuring projects valued up to $10M are executed flawlessly on time, within budget, and to the highest quality standards. This pivotal role demands a blend of technical acumen, leadership, and strategic foresight in the Telco domain, aiming to transform business models into digital powerhouses through innovative project management methodologies
Responsibilities
Client Relationship Management and Service Excellence
- Cultivate and Strengthen Client Partnerships : Build and maintain robust relationships with key clients, understanding their business needs and ensuring ADL's services align with their digital transformation goals.
- Service Delivery Oversight : Ensure the seamless delivery of projects, maintaining the highest standards of quality, and exceeding client expectations in service excellence.
- Feedback and Continuous Improvement : Actively solicit client feedback to refine and enhance service offerings, driving continuous improvement in client satisfaction.
Project Management and Execution
Business Development and Growth
Leadership and Team Development
Key Accountabilities
Education and Experience
Knowledge
Skills
Abilities
Attitudes
Buat amaran kerja untuk carian ini
Partner • Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
Proxymity is a pioneering investor communications platform.Our unique, cutting-edge solutions connect global listed companies with their shareholders, via their intermediaries, in real time.This cr...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia.
With a network of over 40 providers, w...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Client Engagement and Relationship Management.Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Manage and monitor daily service operations across regional sites.Oversee service partner performance and ensure alignment with global service standards.
Troubleshoot operational issues and implemen...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
The Senior Sales Associate is responsible for creating and organizing a pleasant shopping environment for the company clientele, providing excellent customer service and driving customer loyalty.Ac...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
Klang Valley (with occasional outstation travel).RM5,000 RM10,000 (Basic Salary, no commission for now).We are seeking a dynamic and motivated.
IT solutions company (backend services).This is a newl...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia.
With a network of over 40 providers, w...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
As an Client Success Executive,.You will be responsible for retention, adoption, and expansion of our products & services.
Your main goal will be to act as a bridge between the.Your responsibili...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Client Engagement and Relationship Management.Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
Client Service Associate
ProxymityKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
(Chinese and English) Customer Support Consultant, crypto (remote)
SupportYourAppKuala Selangor, Kuala Selangor, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Call center Service Coordinator -SEA
Danaher Life SciencesPort Klang, Malaysia Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.Together, we’re working at the pace of change to improve patient lives with diagnos...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
Partnerships Associate Lead
PolicyStreetKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Business Development Manager - remote role
The Access GroupKlang Municipal Council, Klang Municipal Council, Malaysia We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
We offer a blended approach to office working, encouraging y...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Finance Operations (Reconciliation) Specialist - Hybrid
Addex Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia This job involves managing and ensuring the accuracy of client cash and transactions.You might like this role because it focuses on process improvement and collaboration with clients and merchants ...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
- Dinaikkan pangkat
MY – Senior Dealing Specialist (Risk Management) Mandarin Speaking
Zeal Holdings LimitedPort Klang, Malaysia Key Responsibilities : Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing technical support.
Participate in the development ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Client Manager - Malaysia-based
FadvSeri Kembangan, Malaysia Client Managers serve as the account holder and 1st level of case escalations.They build relationships with clients and act as their guide and advocate in every interaction with the business.As the...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
Client Relations Officer
moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Services Operation Lead
iMinPetaling Jaya, Selangor, MalaysiaQuick Apply
Client Advisor
BieneKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaQuick Apply
- Dinaikkan pangkat
Clients Relations / Business Development- Malaysia
Emerald Zebra Talent SolutionsKuala Lumpur, Malaysia Client Relations / Business Development position – Malaysia.Our client is an Australian regulated broker offering CFDs across FX, Indices, Commodities, Stocks and Cryptocurrencies.They are growing an...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
IT CLIENT MANAGER
Upscale Sdn BhdPetaling Jaya, Selangor, MalaysiaQuick Apply
- Dinaikkan pangkat
Client Manager - Malaysia-based
First AdvantagePuchong New Village, Malaysia Client Managers serve as the account holder and 1st level of case escalations.They build relationships with clients and act as their guide and advocate in every interaction with the business.As the...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
Partnerships Manager
PolicyStreetKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Customer Service Representative - Mandarin (Work from Home)
TPKuala Selangor, Kuala Selangor, Malaysia We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME.
In this role, you will be the first point of con...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
Client Success Executive
EPS ConsultantsKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Crypto Business Development Specialist (Lisbon- Remote)
Token MetricsKuala Selangor, Malaysia Token Metrics is seeking a resourceful Business Development Specialist to expand our business and improve our branding initiatives.
As a Business Development Specialist, your duties will include est...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
Client Relations Specialist (US Stock & Options Market)
moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Junior Finance Business Partner
TribeSeremban, Malaysia As a Junior Finance Business Partner, you will play a key support role within the finance team, bridging day-to-day financial operations with business unit collaboration.
You will be responsible for...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu