Customer Care Specialist (Remote)
De Wit Immigration LawBatu Kawan, Penang, Malaysia4 hari lalu
Penerangan pekerjaanAct as the first point of contact for prospective and current clients, providing a welcoming and professional experience. Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses. Coordinate attorney consultations, client meetings, and internal appointments. Gather detailed information from prospective clients about their immigration needs. Conduct preliminary eligibility assessments using firm-provided tools and guidelines. Clearly communicate the firm’s services, processes, and value to prospective clients. Prepare and send representation agreements and follow up on unsigned agreements. Track and manage follow-ups to ensure leads move smoothly through the sales pipeline. Maintain accurate, up-to-date information in the CRM system for leads and clients. Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects. Collaborate with attorneys and the managing attorney to support business development initiatives. Prepare and send invoices to new and existing clients. Assist clients with billing inquiries and payment-related issues. Coordinate with internal team members to resolve billing discrepancies quickly and professionally. Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications. Assist with tracking and reporting on marketing metrics and pipeline performance. Fluent in English and Spanish (spoken and written). Strong interpersonal and communication skills, with a focus on customer service. Organized and detail-oriented, with excellent time-management skills. Comfort with technology, including CRMs and scheduling tools. Prior experience in customer service, sales, or intake roles strongly preferred. Bachelor’s or associate’s degree helpful but not required. Competitive compensation. Opportunities for professional growth and development. Collaborative, supportive team environment.
We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.
Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.
This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.
About Our Firm
We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation.
Our hybrid team includes members in Miami, Latin America, and Europe.
Our values :
- Quality over quantity : we are a low-volume firm providing exceptional client service.
- Impeccable work : we aim to raise the bar for quality practice in business immigration law.
- Innovation-driven : we leverage technology to streamline processes and enhance client experience.
- Ownership and results : we empower our team to grow through initiative and accountability.
Key Responsibilities
Reception & Scheduling
Client Intake & Sales
Sales Support & CRM Management
Billing & Client Support
Internal Marketing & Growth Support
Qualifications
Benefits
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Specialist • Batu Kawan, Penang, Malaysia
Pekerjaan yang berkaitan
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara%20Corporation)
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara)
- Dinaikkan pangkat
Customer Care Advisor
ClarivateBayan Lepas, Penang, Malaysia Customer Care Advisor is part of the overall Global Customer Service organization.This position will provide support for customer queries on Clarivate Analytics products within the assigned area(s)...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Air Logistics Customer Care Specialist FA-CC
Kuehne + Nagel ASGeorge Town, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
- Dinaikkan pangkat
Road Logistics Customer Care Specialist
Kuehne + Nagel ASSeberang Perai, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Advisor Dialog
Clarivate AnalyticsPenangMalaysia, Penang, Malaysia You can view our cookie policyCustomer Care Advisor Dialog page is loaded## Customer Care Advisor Dialogremote type : Hybridlocations : Malaysia - Penangtime type : Full timeposted on : Posted ...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi Vantara CorporationKulim, Kedah, Malaysia Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional - Field Dispatch).The role must accept working in rotation shifts (including night shift).We\'re Hitachi Vantara...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Support Agent - Remote
MultiverseGeorge Town, Penang, Malaysia As a Customer Support Agent, you'll be responsible for providing top-notch support to players through various communication channels.
Your role involves managing and resolving customer issues effici...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Care Advisor (Rotational Shift)
ClarivateBayan Lepas, Penang, Malaysia Customer Care Advisor (Rotational Shift).Customer Care Advisor is part of the overall Global Customer Service organization.
This position will provide support for customer queries on Clarivate Analy...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Customer Care Advisor Dialog
ClarivatePenangMalaysia, Penang, Malaysia Customer Care Advisor is part of the overall Global Customer Service organization.This position will provide support for customer queries on Clarivate Analytics products within the assigned area(s)...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Customer Support Engineer (Remote)
FreelancingSeberang Perai, Penang, Malaysia As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical ch...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Advisor
Clarivate AnalyticsPenangMalaysia, Penang, Malaysia You can view our cookie policyCustomer Care Advisor page is loaded## Customer Care Advisorremote type : Hybridlocations : Malaysia - Penangtime type : Full timeposted on : Posted Todayjob requi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Care Advisor - Life Science & Healthcare (Rotational shifts)
ClarivateBayan Lepas, Penang, Malaysia Customer Care Advisor - Life Science & Healthcare (Rotational shifts).Customer Care Advisor is part of the Global Customer Service organization.
This position will provide support for customer queri...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
Road Logistics Customer Care Specialist (City Zone Express) FO-CC
Kuehne + Nagel ASSeberang Perai, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
Customer Care Specialist (Remote)
De Wit Immigration LawSeberang Perai, Penang, Malaysia We are seeking a proactive and people-oriented.Intake and Customer Care Specialist.This role combines client intake, sales support, and customer service, ensuring prospective and current clients re...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
- Dinaikkan pangkat
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi VantaraBayan Lepas, Penang, Malaysia Job Title : Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).The role must accept working in rotation shifts (including night shift).We’re Hitac...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
Customer Success Renewals Specialist
Exabytes Capital GroupPenangMalaysia, Penang, Malaysia We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams.We are constantly on the lookout for exceptionally talented and passionate individ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Business Analyst - Health Insurance (Fully Remote)
CoverGo | InsurtechBatu Kawan, Penang, Malaysia Senior Business Analyst - Health Insurance (Fully Remote).Senior Business Analyst - Health Insurance (Fully Remote).Working on the latest tech for the Insurtech Market Leader.Working on the latest ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist
Just Global Markets Ltd.Bayan Lepas, Penang, Malaysia Efficiently respond and communicate with clients to understand and service their needs via livechat.Effectively analyse customer data to make appropriate recommendations and problem resolutions.Res...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Experience Specialist (Remote)
qlubSeberang Perai, Penang, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Customer Experience Specialist (Remote).
Qlub is revolutionizing the dining experience with ultra-fast...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist I
Inlera, Inc.Central George Town, Penang, Malaysia Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary; we do bold ideas, big impact, and endless opportunities to grow.
Imagine working with teammates who celebrate ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Customer Success Operations Specialist
OakySeberang Perai, Penang, Malaysia Process excellence and scale — Map, document, and improve core CS and GTM processes.Remove waste before you automate.Own SOPs, QA checks, and run monthly audits to remove wasteful processes.Publish...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu