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Malaysia | Customer Service Representative (N1 / N2 / Native Japanese Speakers) | BPO - Call Center[...]

Malaysia | Customer Service Representative (N1 / N2 / Native Japanese Speakers) | BPO - Call Center[...]

MajorelKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Malaysia | Customer Service Representative (N1 / N2 / Native Japanese Speakers) | BPO - Call Center : Hospitality / Travel Project at Majorel

We are looking for enthusiastic Customer Service Representatives (Japanese Speaking) to join our team supporting the World\'s Leading Travel account. In this role, you are responsible for providing reservations and related support to customers via phone and email.

Responsibilities

  • Handle pre- and post-reservation inquiries / requests by phone and e-mail.
  • Modify, change and / or cancel existing reservations.
  • Make outbound calls to hotels / guests to arrange special requests.
  • Act as liaison between guest and hotel to resolve complaints.
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Qualifications

  • At least a Diploma / Bachelor’s degree in any field.
  • Excellent English & Japanese language skills (Native / JLPT N1 or N2 speakers).
  • Independent and customer-oriented.
  • Willing to work on rotational shifts including weekends and public holidays.

    • Benefits

  • Competitive remuneration package (basic salary plus language allowance, KPI bonus program, shift allowance, annual increment).
  • RM3000 flexi benefit per annum (optical, dental, IT gadget, and flight ticket when you travel).
  • Convenient location (5 minutes walk from Ampang Park LRT station).
  • Comprehensive insurance coverage (group health hospitalization insurance covering spouse and child).
  • Relocation benefits for expatriates : 1-way flight ticket to Malaysia, temporary accommodation, quarantine cost coverage.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia

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