Guest Service Agent (173469)

Overview

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department : Front Office

Reports To : Assistant Front Office Manager

Responsibilities

• The Service Associate - Guest Service Agent is responsible to ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
• Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
• Ensure front desk operations are carried out in line with hotel standards and procedures.
• Provide supervision and support to front desk team members to ensure smooth service delivery.
• Maintain accurate records and documentation related to guest stays and transactions.
• Follow up on guest requests, pending tasks, and any special arrangements as needed.
• Ensure billing and guest folios are accurate and complete prior to guest departure.
• Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

Qualifications

#J-18808-Ljbffr