Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Supervisor - Operations, SG Marketplace
ShopeeKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanMinimum 6 years’ of experience in customer service operations, with at least 3 years in a leadership role, preferably with experience in managing big teams Strong background in handling high-risk customer escalations with direct customer communication experience, including phone callbacks. Prior experience in eCommerce or digital platform industries preferred. Ability to confidently represent the company in sensitive conversations, including acting as a proxy for senior management. Solid understanding of customer experience best practices or contact centre operations Excellent verbal and written communication skills; able to communicate complex issues with clarity and empathy. Proven track record in coaching and developing team members, with a focus on analytical thinking and quality assurance, and ability to manage relationships within BPOs / across multiple stakeholders Strong analytical, problem-solving, and trend analysis skills High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude Comfortable in a fast-paced, high-growth environment. Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint) Bachelor’s degree in Business Administration, Communications, Operations Management, or related field. Experience with legal or regulatory customer complaint handling is a strong advantage. Multilingual capabilities is a plus (English, Mandarin).
Overview
Lead customer service sub functions (includes SWAT - high-risk escalation, Community CS, Specialized queue such as Logistics, Marketing, Legal).
Responsibilities
- Identify and implement process improvements to streamline operations, reduce backlogs and customer response times, and enhance the overall customer experience.
- Support operations to optimize performance as it relates to efficiency and quality metrics.
- Monitor team KPIs including CSAT, resolution time, productivity and customer sentiment; identify gaps and drive performance improvements.
- Serve as the highest escalation point for complex or sensitive customer cases. This includes conducting direct user callbacks on behalf of senior management, particularly in high-risk or reputationally sensitive matters.
- Coach, mentor, and develop a high-performing team with strong problem-solving and communication skills.
- Drive initiatives to minimize recurrence of escalated issues through process redesign or system enhancement proposals.
Requirements
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
Supervise and assist Executive, Operation for Carpark & Mall Operations Management.Assisting in monitoring the soft service operations malls to ensure all running smoothly without have any inte...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
![Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=3M)
At BID Operations, we are passionate about supporting our clients in their journey towards success.Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of yo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Senior Executive - Airside Services (Development - Airfield Management)
Malaysia Airports BerhadSepang, Selangor, Malaysia Select how often (in days) to receive an alert : .Senior Executive - Airside Services (Development - Airfield Management).
Conduct feasibility studies, negotiating lease agreements, and overseeing all...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Store & Customer Service Manager
MypickleballPetaling Jaya, Selangor, Malaysia Oversee daily store and warehouse operations, including inventory control, stock movement, and order fulfillment.Lead the customer service team to ensure timely, professional, and effective handlin...Tunjukkan lagiKemas kini terakhir: kurang daripada 1 jam yang lalu
- Dinaikkan pangkat
Customer Service Specialist (Logistics)
JD.COMKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Customer Service Specialist (Logistics) at JD.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Talent Acquisition | SEA Hiring Par...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Senior Manager - Business Development (Medical Consumables)
HartalegaBatu Caves, Selangor, Malaysia Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : .
Lead and manage the full spectrum of the medical cons...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Business Support Team Leader / Operation Manager (Service Hub)
Sedgwick Claims Management Services LtdKuala Lumpur, Kuala Lumpur, Malaysia By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We invite you to grow your c...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
- Baharu!
TECHNICAL SUPERVISOR - ENGINEERING, PLANT & PROCESS
Hartalega Holdings BerhadSepang, Selangor, Malaysia TECHNICAL SUPERVISOR - ENGINEERING, PLANT & PROCESS.Leading Growth Through Innovation.Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented peop...Tunjukkan lagiKemas kini terakhir: 12 jam yang lalu
Supervisor, Carpark & Operations
Sime Darby Property BerhadPetaling Jaya, Selangor, MYQuick Apply
- Dinaikkan pangkat
GIH Claims Supervisor
Cigna Health and Life Insurance CompanyKuala Lumpur, Kuala Lumpur, Malaysia GIH Claims Supervisor page is loaded## GIH Claims Supervisorremote type : Hybridlocations : Kuala Lumpur, Malaysiatime type : Full timeposted on : Posted Todayjob requisition id : • •PURPOSE / K...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Assistant Customer Service Manager
Tap Growth aiKuala Lumpur, Kuala Lumpur, Malaysia Tap Growth ai Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.We are hiring for the position of.
Assistant Customer Service Manager.The ideal candidat...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
SUPERVISOR - CONTROL & INSTRUMENTATION
HartalegaSepang, Selangor, Malaysia Leading Growth Through Innovation.Nitrile Glove manufacturer, Hartalega is recruiting a diverse pool of talented people across various specialisations and backgrounds.
You will enjoy exceptional ben...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]
3MKlang City, Selangor, Malaysia The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Store Supervisor_Setia City
Samsonite Group APAC & Middle EastSelangorMalaysia, Selangor, Malaysia Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability.For ...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
Client General Operations Supervisor
BID OperationsKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
MAINTENANCE SUPERVISOR (E&I)
AvrilPort Klang, Selangor, Malaysia We are looking for a : MAINTENANCE SUPERVISOR (E&I) at SELANGOR HALAL HUB PULAU INDAH INDUSTRIAL PARK SE, LOT 57 JALAN SUNGAI PINANG 4 3KS11 PORT KLANG, 42920 Malaysia.
At Oleon, we bring you natural...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Manager, Ground Operations Training
Malaysia AirlinesSepang, Selangor, Malaysia Manager, Ground Operations Training.The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management....Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Machine Operation Supervisor
Chin Lai Hardware Sdn BhdBatu Caves, Selangor, Malaysia Oversee and ensure the efficient operation of metal roll-forming machinery to maintain optimal production output.Assemble aluminum components with precision and attention to detail, meeting quality...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Specialist
CygnifyPetaling Jaya, Selangor, Malaysia Proficient in both Mandarin and English (spoken and written).Ability to read and write in Cantonese is a strong advantage.
Fresh graduates and SPM leavers are encouraged to apply (full training prov...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Cluster Manager(Facilities Services )- South Asia
SodexoSelangorMalaysia, Selangor, Malaysia Managing a fully integrated facilities Operations services across an APAC portfolio of Office and manufacturing sites.Driving service excellence through service delivery and innovation whilst maint...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu