Senior Developer (L3 Production Support, Silverlake)

Senior Developer (L3 Production Support, Silverlake)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. Client Location :

KL, Malaysia Company :

New Era Technology – Work Type : Full-Time We are seeking a Senior Developer to join our Core Banking L3 Support team, responsible for managing and resolving complex production issues in the Silverlake Core Banking environment. This role involves incident resolution, root cause analysis, and technical troubleshooting across multiple functional areas including Customer (BWCIF), Deposits (RBK), Loans, Collateral, NPL, Cash & Payments, and ATM services. The ideal candidate will be technically strong in RPG and COBOL on the AS400 platform, with proven experience in critical issue handling and cross-functional collaboration. Provide L3 support for production issues on Silverlake Core Banking modules. Handle problem management, including root cause analysis, permanent fixes, and preventive measures. Triage, troubleshoot, and resolve incidents across core modules such as :

BWCIF (Customer) RBK (Deposits) Loans Collateral NPL Cash & Payments ATM Services

Coordinate with L1 / L2 support teams, business stakeholders, and vendor teams for issue resolution. Develop code fixes and perform controlled deployments on the AS400 platform. Document issue resolutions, update knowledge bases, and support audits or compliance reviews. Ensure service-level commitments (SLAs) are met and system stability is maintained. Bachelor's degree in engineering (Computer / Telecommunication), Computer Science / Information Technology, or equivalent. 6-9 years of experience in Core Banking support and development. Strong expertise in : RPG and COBOL programming on AS400 DB2 database management and query optimization Silverlake Core Banking modules and data structures Experience in production support tools and ticketing systems (e.g., ServiceNow, Remedy). Availability :

Candidates who can join max in 30 days. New Era Technology is a global IT services provider with a footprint in 80+ countries, delivering cutting-edge digital transformation, consulting, and staffing services across industries. New Era Technology is committed to respecting your privacy and recognizing the need for appropriate protection and management of any Personal Data that you may provide us.

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