Customer Care Officer- Home Mainstream

Overview

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We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.

Responsibilities

• Provide quality customer service to SingTel customers either by telephone or electronically
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Communicate and coordinate with internal departments at all levels
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Meet or exceed all individual and team KPIs set by management
• To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staff to take a follow-up call from the customer
• To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
• Participate in ad-hoc projects as requested

Skills for Success

Rewards

Working Location

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