Customer Care Officer- Home Mainstream

Overview

Be a part of something BIG! We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.

Responsibilities

• Provide quality customer service to SingTel customers either by telephone or electronically
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Communicate and coordinate with internal departments at all level
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Meet or exceed all individual and team Key Performance Indicators (KPI) set by the management
• To render consistent quality service ensuring customer experience
• To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staffs to take a follow-up call from the customer
• To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
• Participate in ad-hoc projects as requested

Skills For Success

Rewards That Go Beyond

Working Location

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!

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