Process Executive – Chinese language

Process Executive

The project involves reviewing content (videos / images / text) for one of the largest technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, productivity, and a minimum monthly average quality as per the target.

Responsibilities

• Moderate content to ensure accurate and precise decisions are applied in the online space in compliance with client’s policies and guidelines
• Gain full understanding and in-depth knowledge of client policies and guidelines
• Review user-generated content and editorial-generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text / videos / images
• Identify improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and elevate issues outside of the established policies
• Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community
• Ensure to meet daily KPIs
• Ensure that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines

Requirements

Soft Skills

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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