Client Service Specialist

Overview

Join to apply for the Client Service Specialist (Cantonese Speaker) role at SWAROVSKI .

Job Description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Service Specialist (Cantonese Speaking) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About The Job

Your responsibilities include, but are not limited to :

• Serves customers in accordance with our Service Level Group specific guidelines.
• Advises customers on the whole product range, the stock situation, possibilities of various products, product applications, novelties etc.
• Handles the process of all inbound orders, ensures accurate data input and proactively informs customers about delivery dates / changes and takes action on deviations.
• Checks customer credit accounts on SAP and aligns with Credit Management on credit limits, and block removal.
• Collaborate with other stakeholders, on price adjustment as well as customer specific discounts and payment conditions.
• Ensures goods are shipped in accordance with applicable shipping procedure in close cooperation with exporting company and involved parties.
• Handles customer complaints and other problems ensuring they are solved rapidly in an efficient and professional manner to satisfy the customer. Advises other involved departments.
• Ensures the administrative handling of returned goods.
• Ensures accurate data input on a daily basis in all systems.
• Communicates effectively with the Sales Team and Head of Sales regarding customer needs, expectations, strategies (ADS’s) and follow-up on actions resulting from visits.
• Cooperates and communicates effectively with the Head of Sales and / or Marketing and Branding team regarding all information needed for (new) products or product applications and coordinates the practical implementation of this within the department.
• Communicates and follows up with PM and HQ on projects, special production requests and negotiation of lead time improvement or prioritization.
• Liaising with Design office for creation of new motives.
• Selectively contacts customers in order to prepare and coordinate visits and fairs for the (Key) Account Managers.

About You

What we offer

Swarovski is an equal opportunity employer. We celebrate individuality and are committed to creating a workplace where people feel involved, respected, valued, connected, and heard.

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