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Customer Service (Mandarin English)
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia1 hari lalu
Penerangan pekerjaanDiploma or Bachelor’s degree and above B2 level English proficiency (reading, writing, speaking, listening) is required Minimum 1 year of customer support experience in BPO sector preferred Customer-first mindset and strong service orientation Able to work in a fast-paced environment and collaborate with teammates Comfortable with Windows and MS Office Willing to work in Penang, GeorgeTown 5 Working Days (Mon-Fri, 9am-6pm) Allowance Provided Training provided Annual Leave and Sick Leave EPF / SOCSO Seniority level : Associate Employment type : Full-time Job function : Customer Service Industries : Human Resources Services
Overview
Join to apply for the Customer Service (Mandarin English) role at Agensi Pekerjaan JobScoper Sdn. Bhd.
Location : Georgetown, Penang, Malaysia
Responsibilities
- Respond to inbound customer enquiries via phone and email about online orders, product details and pet-food related questions.
- Guide customers through ordering and payment processes on the website.
- Troubleshoot order issues (delays, returns, incorrect items) and escalate priority incidents.
- Record accurate case notes, follow up as required, and close tickets to meet SLAs.
- Contribute to process and knowledge improvements; share feedback to improve customer experience.
- Meet quality and performance KPIs set by the company and client.
Qualifications
Job Benefits
Job Details
Georgetown, Penang, Malaysia
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Customer Service • George Town, Penang, Malaysia