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Customer Service Manager
Avenir GroupKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanCollege degree or above. Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply. High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit. Detail-minded and able to take ownership to resolve client issues. Ability to work under pressure, strong communication skills and exceed beyond expectation. Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift. Positive about the crypto industry. Mid-Senior level
Responsibilities
- VIP / Institutional account services / CS preferred , Crypto related exp. is a MUST
- Handle Telegram , back office tickets, and provide 7
- 24h online enquiries and email / call replies services to customers.
- Handle customer enquiries, advices and suggestions via telegram, email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
- Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
- KYC / KYB exp. is preferred
- Handle customer complaints, any special cases or ad hoc tasks.
Qualifications
Senior team leader
Senior team leader will require exp. in leading CS / key account team
Seniority level
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