Customer Service Manager / Lead

COMPANY OVERVIEW

A pioneer in the specialty oils and fats industry is seeking a Customer Service Manager / Team Lead to lead and elevate the customer experience. This role is central to building lasting client relationships, driving operational efficiency, and leading a high-performing team.

JOB RESPONSIBILITIES

Customer Relationship Management : Serve as the primary contact for customers, ensuring satisfaction and fostering long-term loyalty.

Order Fulfillment Oversight : Manage the end-to-end order cycle, ensuring timely and accurate delivery while resolving issues effectively.

Team Leadership : Coach and develop a motivated customer service team committed to excellence.

Process Improvement : Leverage data and KPIs to enhance service delivery and operational efficiency.

Cross-Functional Collaboration : Work closely with production, supply chain, quality, and finance teams to align on timelines and commitments.

JOB REQUIREMENTS

Bachelor’s degree in Business Administration or a related field.

7–10 years of customer service experience, including 3+ years in a leadership role (preferably in manufacturing or industrial sectors).

Strong leadership, communication, and conflict resolution skills.

Proven ability to drive service improvements and foster a customer-first culture.

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