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Client Relationship Manager

SodexoKlang, Selangor, Malaysia

20 jam yang lalu

Penerangan pekerjaan

1.Purpose of the Job

Champion and lead adoption of the Clients for Life process and tools to drive retention

Drive Accountability - work closely with the business to develop, implement annual retention activity plans and ensure retention tools and techniques are embedded into the account lifecycle of all key contracts.
Facilitate Action - ensure reporting from the retention section of Soforce, related dashboards and interview reports, is correctly distributed to respective stakeholders for awareness and timely actions.
Educate - conduct the training necessary to ensure that operators and support functions, are equipped to be industry leading when it comes to implementing retention activities.
Coach – provide insights and advice to leadership teams, to enable the management of warning signs, develop client relationships, address risk of defection and to grow the business.

Engage - as a member of the Client Retention global community, participate actively in events set up by the community and apply learnings from those activities into their geographies for effective utilization.

Competencies

Project Management skills : ability to advance large projects while supporting day to day and ad hoc tasks

Ensures Accountability for self and others while exercising neutrality and adherence to Client Retention's core objectives

Courage to step up, address difficult topics and have the necessary conversations transparently

Analyse information qualitatively and quantitatively with high level of numeracy

Strong listening skills and manages ambiguity effectively

Influence and persuade, with ability to frame reports and output with the key takeaways needed to be understood

Resilient and Action Oriented to take on new opportunities and tough challenges with a sense of urgency

Strong and creative communication skills with ability to to write concise, compelling reports for onward sharing with senior leaders.

4. Context and main issues

– The most difficult types of problems the jobholder has to face (internal or external to Sodexo) and / or the regulations, guidelines, practices that are to be adhered to.

This role requires the incumbent to :

Maintain objectivity and neutrality when faced with pressure from the business, ensuring that reports and analysis is provided to key stakeholders in a timely and accurate manner

Be agile in managing projects, multiple data sources and streams of information before taking the relevant elements to create content that is digestible whilst impactful

Possess strong accountability and ownership to drive change, analyze data and present factual information to the business for actionable outcome

Accountabilities

Accountable for all levels of reporting needed across the business

Help the retention team and the business, understand the key trends observed and the suggested activities needed to minimize risk of loss in business

Lead for understanding the business at risk and the predicted retention outcomes

Person Specification

Graduate caliber preferred, skills based learning through tertiary or apprenticeship also considered

Insight management or other PMO style skills

Operational understanding of Sodexo's on-site business, particularly client relations and the ongoing activities that operators undertake to retain and grow our business

Strong numeracy, able to build robust business cases and drive clear actions

Understanding of how to develop and deploy multi-channel communication programs

Fluent English and local language speaker, able to interact in global webinar and community events

Buat amaran kerja untuk carian ini

Relationship Manager • Klang, Selangor, Malaysia