Client Relationship Manager

1.Purpose of the Job

Champion and lead adoption of the Clients for Life process and tools to drive retention

• Drive Accountability - work closely with the business to develop, implement annual retention activity plans and ensure retention tools and techniques are embedded into the account lifecycle of all key contracts.
• Facilitate Action - ensure reporting from the retention section of Soforce, related dashboards and interview reports, is correctly distributed to respective stakeholders for awareness and timely actions.
• Educate - conduct the training necessary to ensure that operators and support functions, are equipped to be industry leading when it comes to implementing retention activities.
• Coach – provide insights and advice to leadership teams, to enable the management of warning signs, develop client relationships, address risk of defection and to grow the business.

Engage - as a member of the Client Retention global community, participate actively in events set up by the community and apply learnings from those activities into their geographies for effective utilization.

Competencies

Project Management skills : ability to advance large projects while supporting day to day and ad hoc tasks

4. Context and main issues

– The most difficult types of problems the jobholder has to face (internal or external to Sodexo) and / or the regulations, guidelines, practices that are to be adhered to.

This role requires the incumbent to :

Possess strong accountability and ownership to drive change, analyze data and present factual information to the business for actionable outcome

Accountabilities

Accountable for all levels of reporting needed across the business

Lead for understanding the business at risk and the predicted retention outcomes

Person Specification

Graduate caliber preferred, skills based learning through tertiary or apprenticeship also considered