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Executive - Technical Support - Mandarin / Cantonese for Hong Kong & Taiwan

Executive - Technical Support - Mandarin / Cantonese for Hong Kong & Taiwan

Scicom MSC BerhadKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

What You'll Do :

  • Assist Customers and Engineers : Diagnose and resolve technical or service-related issues for our customers through calls or digital interactions.
  • Troubleshoot Problems : Identify hardware or software issues and provide effective solutions.
  • Educate and Advise : Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
  • Share Insights : Provide valuable input on recurring customer problems to our technical team.
  • Collaborate : Work closely with Team Leaders / CC managers and provide feedback for continual improvement.

What You Need to Succeed :

  • Educational Background : Diploma or degree in IT-related disciplines.
  • Language Skills : Proficiency in spoken and written English and Mandarin / Cantonese.
  • Fresh Graduates Welcome : If you're fluent in Mandarin / Cantonese, we encourage you to apply! We provide the necessary training and support.
  • Technical knowledge : Understanding of desktop, laptop and tablet’s hardware and technology with problem solving and troubleshooting skills.

    • Work Schedule :

  • Operating Hours : 24 / 7
  • Workdays : 5-day work week with off days based on a roster.

    • What We Offer :

  • Competitive Salary : RM 4,000 - RM 4,500.
  • Shift Allowance : For selected desks.
  • Overtime Pay : For selected desks.
  • Performance Bonuses : Quarterly bonuses for confirmed staff.
  • Generous Leave : 15 days of annual leave and 14 days of medical leave.
  • Comprehensive Insurance : Medical and hospitalization coverage.

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    Buat amaran kerja untuk carian ini

    Technical Executive • Kuala Lumpur, Kuala Lumpur, Malaysia