Executive - Technical Support - Mandarin / Cantonese for Hong Kong & Taiwan
Scicom MSC BerhadKuala Lumpur, Kuala Lumpur, Malaysia2 days ago
Job descriptionEducational Background : Diploma or degree in IT-related disciplines. Language Skills : Proficiency in spoken and written English and Mandarin / Cantonese. Fresh Graduates Welcome : If you're fluent in Mandarin / Cantonese, we encourage you to apply! We provide the necessary training and support. Technical knowledge : Understanding of desktop, laptop and tablet’s hardware and technology with problem solving and troubleshooting skills. Operating Hours : 24 / 7 Workdays : 5-day work week with off days based on a roster. Competitive Salary : RM 4,000 - RM 4,500. Shift Allowance : For selected desks. Overtime Pay : For selected desks. Performance Bonuses : Quarterly bonuses for confirmed staff. Generous Leave : 15 days of annual leave and 14 days of medical leave. Comprehensive Insurance : Medical and hospitalization coverage.
What You'll Do :
- Assist Customers and Engineers : Diagnose and resolve technical or service-related issues for our customers through calls or digital interactions.
- Troubleshoot Problems : Identify hardware or software issues and provide effective solutions.
- Educate and Advise : Use your experience and our guideline documentation to educate customers and ensure their technical issues are resolved.
- Share Insights : Provide valuable input on recurring customer problems to our technical team.
- Collaborate : Work closely with Team Leaders / CC managers and provide feedback for continual improvement.
What You Need to Succeed :
Work Schedule :
What We Offer :
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Technical Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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