Primary Support Engineer, SAP BASIS – HANA （Japanese speaker)

Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

Position Summary

The Primary Support Engineer, SAP BASIS HANA (Japanese speaker) will provide exceptional remote‑based support for mission‑critical SAP applications as part of Rimini Street’s global customer support team. The role is responsible for researching, troubleshooting and supporting multiple client architectures and implementations for global clients using 4.x, ECC and S4 HANA environments.

Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP application functionality and technology.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high‑quality customer experience.
• Provide remote‑based functional support & training for your specialist SAP modules.
• Support client customizations, sharing implementation and best‑practice advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical / functional advisor.
• Provide hands‑on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a proactive contributor to the support organization which runs 24x7x365, requiring flexible hours including evenings, weekends, holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes to improve the client experience.

Education & Certification

Experience

Skills

Desired Qualifications

Why Rimini Street?

We hire only the best, most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top‑performing team members. Our culture is built around the Four Cs : Company, Colleagues, Clients and Community. We are committed to creating a diverse and inclusive environment and are proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

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