Live Sales Agent (Customer Service) - Japan
GokardzPetaling Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanUnderstanding of technology industry. Call center experience. Utilize Customer Relationship Management (CRM) tool. Experience as a sales representative in a call center environment. Direct SaaS / Cloud / Platform selling experience. Direct Cloud PBX Product selling experience. Salesforce CRM experience preferred. Knowledge of solution‑selling techniques.
Job Description
The Call Center Sales Agent is responsible for achieving call center metrics and driving sales e‑commerce revenue for clients.
Responsibilities
- Call Center Sales Agent responsible for achieving call center metrics and driving sales e‑commerce revenue for clients.
- Assist customers in purchasing client products online, by walking them step‑by‑step through a purchase, or building a custom cart and sending the link to the customer for purchase.
- When the customer is unable to purchase online, create a sales lead in CRM to be serviced by the sales team.
- Triage support and billing inquiries and direct customers to the appropriate channels.
Basic Skill Requirements
Preferred Skill Requirements
Language and Work Requirements
Local JLPT N1 equivalent, or native Japanese. English at least B1 since 60‑70% queue in English, while 30‑40% queue in Japanese.
NO WORK‑FROM‑HOME option provided.
At least 1 year experience in BPO CS or sales.
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Customer Service • Petaling Jaya, Selangor, Malaysia