Live Sales Agent (Customer Service) - Japan

Job Description

The Call Center Sales Agent is responsible for achieving call center metrics and driving sales e‑commerce revenue for clients.

Responsibilities

• Call Center Sales Agent responsible for achieving call center metrics and driving sales e‑commerce revenue for clients.
• Assist customers in purchasing client products online, by walking them step‑by‑step through a purchase, or building a custom cart and sending the link to the customer for purchase.
• When the customer is unable to purchase online, create a sales lead in CRM to be serviced by the sales team.
• Triage support and billing inquiries and direct customers to the appropriate channels.

Basic Skill Requirements

Preferred Skill Requirements

Language and Work Requirements

Local JLPT N1 equivalent, or native Japanese. English at least B1 since 60‑70% queue in English, while 30‑40% queue in Japanese.

NO WORK‑FROM‑HOME option provided.

At least 1 year experience in BPO CS or sales.

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