Client & Policy Servicing Manager

Overview

Job Title : Client & Policy Servicing Manager

Department : Operations - CPS

Team Management

• Lead and manage a team of policy servicing specialists, implementing operational policies, and monitoring key performance indicators to optimize service delivery across the entire policy lifecycle.
• Monitor individual and team performance metrics, identify areas for improvement and implement corrective actions where necessary.
• Build and coach team to ensure highest levels of operational and technical competency.
• Provide opportunity for talent development and implement succession planning for all key positions.
• Foster a culture of continuous improvement and continuous learning where employees can identify opportunities for improvement and contribute to ongoing service and operational optimization.
• Drive cross functional collaboration mindset within CPS and across Operations to increase overall efficiency levels.

Policy Servicing Operations

Operational Efficiency

Compliance and Risk Management

Customer Service

Stakeholder Management

Reporting and Analysis

Qualifications

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Benefits

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Company Overview

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Inclusion and Equal Opportunity

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area :

OP - Operations AIG Malaysia Insurance Berhad

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