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Customer Support (Fresher - Mandarin / Cantonese Speaker)

Customer Support (Fresher - Mandarin / Cantonese Speaker)

founditSelangorMalaysia, Selangor, Malaysia
12 hari lalu
Penerangan pekerjaan

Customer Support (Fresher - Mandarin / Cantonese Speaker)

The Customer Support (Mandarin Speaker) role involves interacting with customers through inbound / outbound calls and online channels, depending on business needs. The position is responsible for delivering support and resolving routine product or service-related issues.

Key Responsibilities

  • Freshers, SPM, STPM, Diploma or any equivalent qualification can apply
  • Ensure service delivery meets defined Key Performance Indicators (KPIs).
  • Clarify customer requirements, probe for understanding, and use available tools / resources to provide appropriate resolutions.
  • Actively listen to customer concerns, demonstrate empathy, and build rapport.
  • Greet customers in a professional, courteous, and friendly manner.
  • Maintain up-to-date knowledge of products and services.
  • Accurately document work, including proper account notations.
  • Participate in initiatives aimed at enhancing customer satisfaction and performance.
  • Offer additional products / services when appropriate.
  • Track, document, and retrieve information using the call-tracking database.
  • Respond to inquiries using available resources or escalate to senior staff when necessary.

Candidate Profile

  • High school diploma; 3–6 months of relevant experience preferred.
  • Strong customer service orientation with a courteous approach.
  • Proficient in computer navigation, keyboarding, internet, and general PC usage.
  • Effective written and verbal communication skills in both Mandarin and English.
  • Detail-oriented, dependable, and skilled at multitasking.
  • Flexible and adaptable to changing environments.
  • Comfortable performing repetitive tasks in a high-volume, fast-paced setting.
  • Ability to work independently as well as collaboratively in a team.
  • Patient, professional, and consistent in tone during customer interactions.
  • Willingness to work rotating shifts as required.
  • Additional skills / experience may be required depending on program / location.
  • Possesses foundational skills to complete routine tasks within simple processes.
  • Works under close supervision, following clearly defined procedures.
  • Developing familiarity with standard terminology, processes, and operating procedures.
  • Entry-level position without a sustained track record of metric performance.

    • Additional Information

  • Prior call center experience is an advantage.
  • Must be able to clearly explain simple issues in both written and verbal Mandarin and English.

    • Seniority level

  • Executive

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Security and Investigations

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Mandarin • SelangorMalaysia, Selangor, Malaysia