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Customer Support (Fresher - Mandarin / Cantonese Speaker)

founditSelangorMalaysia, Selangor, Malaysia

12 hours ago

Job description

Customer Support (Fresher - Mandarin / Cantonese Speaker)

The Customer Support (Mandarin Speaker) role involves interacting with customers through inbound / outbound calls and online channels, depending on business needs. The position is responsible for delivering support and resolving routine product or service-related issues.

Key Responsibilities

Freshers, SPM, STPM, Diploma or any equivalent qualification can apply
Ensure service delivery meets defined Key Performance Indicators (KPIs).
Clarify customer requirements, probe for understanding, and use available tools / resources to provide appropriate resolutions.
Actively listen to customer concerns, demonstrate empathy, and build rapport.
Greet customers in a professional, courteous, and friendly manner.
Maintain up-to-date knowledge of products and services.
Accurately document work, including proper account notations.
Participate in initiatives aimed at enhancing customer satisfaction and performance.
Offer additional products / services when appropriate.
Track, document, and retrieve information using the call-tracking database.
Respond to inquiries using available resources or escalate to senior staff when necessary.

Candidate Profile

High school diploma; 3–6 months of relevant experience preferred.

Strong customer service orientation with a courteous approach.

Proficient in computer navigation, keyboarding, internet, and general PC usage.

Effective written and verbal communication skills in both Mandarin and English.

Detail-oriented, dependable, and skilled at multitasking.

Flexible and adaptable to changing environments.

Comfortable performing repetitive tasks in a high-volume, fast-paced setting.

Ability to work independently as well as collaboratively in a team.

Patient, professional, and consistent in tone during customer interactions.

Willingness to work rotating shifts as required.

Additional skills / experience may be required depending on program / location.

Possesses foundational skills to complete routine tasks within simple processes.

Works under close supervision, following clearly defined procedures.

Developing familiarity with standard terminology, processes, and operating procedures.

Entry-level position without a sustained track record of metric performance.

Additional Information

Prior call center experience is an advantage.

Must be able to clearly explain simple issues in both written and verbal Mandarin and English.

Seniority level

Executive

Employment type

Full-time

Job function

Customer Service

Industries

Security and Investigations

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Customer Mandarin • SelangorMalaysia, Selangor, Malaysia

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