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Executive – Customer Support

Executive – Customer Support

RAPSYS TECHNOLOGIES PTE LTDKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Executive – Customer Support role at RAPSYS TECHNOLOGIES PTE LTD

Position

Executive – Customer Support (Japanese Monolingual or Japanese / English Bilingual)

Job Scope

  • Handle customer inquiries from clients using our services in Japan through phone calls and chat.
  • Provide timely, accurate, and professional support to ensure customer satisfaction.
  • Escalate and follow up on complex issues as necessary.
  • Maintain proper documentation of customer interactions and issues.

Requirements

  • Proficiency in Japanese (monolingual) or Japanese and English (bilingual).
  • Strong communication and interpersonal skills.
  • Customer-focused with problem-solving abilities.
  • Ability to work in a fast-paced, rotational shift environment.

    • Working Hours

    24-hour rotational shift with 2 days off

    Work Location

    Ara Damansara office (onsite only)

    Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Other

    Industries

    IT Services and IT Consulting

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    Buat amaran kerja untuk carian ini

    Customer Support Executive • Kuala Lumpur, Kuala Lumpur, Malaysia