Executive – Customer Support
RAPSYS TECHNOLOGIES PTE LTDKuala Lumpur, Kuala Lumpur, Malaysia2 days ago
Job descriptionProficiency in Japanese (monolingual) or Japanese and English (bilingual). Strong communication and interpersonal skills. Customer-focused with problem-solving abilities. Ability to work in a fast-paced, rotational shift environment.
Executive – Customer Support role at RAPSYS TECHNOLOGIES PTE LTD
Position
Executive – Customer Support (Japanese Monolingual or Japanese / English Bilingual)
Job Scope
- Handle customer inquiries from clients using our services in Japan through phone calls and chat.
- Provide timely, accurate, and professional support to ensure customer satisfaction.
- Escalate and follow up on complex issues as necessary.
- Maintain proper documentation of customer interactions and issues.
Requirements
Working Hours
24-hour rotational shift with 2 days off
Work Location
Ara Damansara office (onsite only)
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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Customer Support Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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