To lead and improve business systems, related processes and data analytics in the organization.
Job Responsibilities
Support and troubleshoot ERP issues and local application issues
Analyze associate’s needs and develop software solutions that support day to day operations, including complex reporting needs with the aim of optimizing operational efficiency
Identify opportunities for system enhancements that will deliver enhanced functionality and / or simplify system administration
Responsible for direct report’s performance and delivery by ensuring quality, policies, systems and procedures are in place and implement disciplinary measures where necessary
Manage direct report’s on-the-job training & development needs
Accomplishes financial goals set by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
Participate in annual Disaster Recovery Simulation
Ensure project deliverables, budget, KPI and timelines are met
Establish and maintain strong, strategic partnership with vendors and service suppliers
Adherence to procurement policies at all time
Establish, monitor and maintain service performance of the IT helpdesk system
Any other duties required assigned to you from time to time
Job Requirements
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
IT Service Management (ITIL) certifications
Project Management certification is an advantage
Minimum of 10 years of experience in implementing and supporting ERP, weighbridge, supply chain, project management, online workflow, IT helpdesk solutions
Experience conducting requirement gathering, gap analysis, design, build, preparing test cases, conducting training and managing user acceptance test
Proven experience in managing internal users and external consultants (On-Shore & Off-shore)
Experience with Business Continuity Planning, managing external auditors
Project Manager with 2 Full Cycle Implementations
Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner
Excellent communicator and good listener
Ability to communicate and work together effectively with end users from various ethnic and cultural backgrounds
Proficiency in end-to-end process of design-to-delivery
Strong problem-solving and decision-making abilities
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Application Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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