Executive / Senior Executive Due Diligence Compliance

Overview

To answer and follow up customer phone calls and emails, responding to customers’ queries and concerns pertaining to Due Diligence related matters.

To assist Unit Head and above on operation planning, handling calling activities and complaint, administration and any operation related matter.

To provide professional customer support and excellent customer service.

Responsibilities

• To manage customer accounts / calling activities set by Management on daily / monthly / yearly basis.
• To call customer to obtain latest customer information (i.e. address), perform verification and update in system accordingly.
• To communicate with various departments for customer profile maintenance, resolve customers’ queries and problem.
• To handle Inbound or outbound calls efficiently, courteously and professionally.
• To report staff performance on daily / weekly / monthly basis, prepare Due Diligence report and highlight exception cases.
• To assist Unit Head and above on operation planning, handling calling activities and complaint, administration and any operation related matter.
• To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
• To conduct UAT and perform any ad-hoc task / matters assign by Management.

Qualifications

Knowledge, Skills and Abilities

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Salary match

Number of applicants

Skills match

Your application will include the following questions :

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

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