Digital Sales Proposition Manager

Overview

The Digital Sales Proposition Manager plays a crucial role in enhancing our customers' digital experiences and driving customer growth within various market segments through digital channels. This position requires close collaboration with a range of cross-functional teams, including Product Management, Segment Marketing, and the Digital Hive, ensuring seamless alignment and execution of innovative digital propositions tailored to meet client needs.

Key Responsibilities :

• Develop and manage strategic digital propositions, partnering with product owners to achieve critical performance goals and maximizing the leverage of digital channel capabilities to deliver client-centric value.
• Drive digital sourcing initiatives that deepen customer engagement leveraging cross-sell, up-sell, and acquisition campaigns, while continuously enhancing the digital customer journey through data-driven performance benchmarking.
• Steer cross-functional collaboration to align strategies, secure stakeholder buy-in, and implement digital sales management (DSM) campaign activities that resonate with customers and achieve measurable business objectives.
• Continuously optimise digital performance and user experience by evaluating UI / UX and digital touchpoints against industry best practices, proposing enhancements for greater efficiency and customer satisfaction.
• Balance operational risk management with customer convenience and security by working closely with Operational Risk, Compliance, and related functions to define effective processes and controls.
• Oversee project management activities including scope, schedule, quality assurance, resource allocation, budget oversight, risk identification and mitigation within the digital channel scope, ensuring delivery of roadmap initiatives.
• Maintain ongoing risk assessments aligned with evolving economic, regulatory, and technological landscapes to safeguard operational integrity.
• Uphold exemplary regulatory and business conduct, embedding the highest standards of ethics and compliance throughout all activities associated with this role.

This role demands a proactive, strategic thinker passionate about digital innovation and customer-centric solutions in a fast-paced, evolving banking environment. You will serve as a key driver in transforming digital propositions and fostering a culture of continuous improvement within our Digital Banking team.

Qualification,Skills and Experience

Education and Qualifications :

Applicants must possess a bachelor's degree in business, marketing, information technology, or a related discipline that supports a detailed understanding of digital financial services landscapes

Experience and Skills :

Desirable Qualifications :

About Standard Chartered

Standard Chartered is a leading international bank that combines agility with global reach to make a truly meaningful impact. For over 170 years, our commitment has been to support the prosperity of our clients, communities, and colleagues worldwide. We cultivate a culture that challenges norms, embraces innovation, and consistently seeks new opportunities for sustainable growth and improvement.

Our purpose is to drive commerce and prosperity through the power of our unique diversity, and our brand promise, Here for good, reflects our dedication to making a positive, enduring difference. At Standard Chartered, you will work within a diverse and inclusive environment where every individual’s distinct strengths are valued and nurtured to their fullest potential.

Together, our values inspire us to :

Joining Standard Chartered means embarking on a career path filled with purpose, innovation, and a chance to contribute to something bigger than yourself.

What we offer

What We Offer

At Standard Chartered, we believe that our people are our greatest asset, and we are committed to supporting your wellbeing, growth, and success with a comprehensive suite of benefits and opportunities.

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