Broadcast IT Deployment and Support Engineer (m / f / d)

Overview

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units : Product Division, Managed Technology & Riedel Networks. Our

Product Division

develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. Join us as

Broadcast IT Deployment and Support Engineer (m / f / d)

on this exciting journey and experience the fascination of Riedel Communications in action. YOUR RESPONSIBILITIES

Execute remote deployment and configuration of client’s (backend) systems, adhering to company standards and protocols Monitor and troubleshoot backend infrastructure to minimize downtime and maintain service quality Provide first and second-level technical support to resolve incidents or escalate complex issues as needed Conduct routine test and wracking activities to verify system readiness and performance Collaborate with the global Customer Success / Technical Services team to address cross-regional technical challenges Document and maintain records of system configurations, incidents, and resolutions for future reference Proactively identify areas for process improvement and automation to enhance operational efficiency Stay up to date with emerging technologies and backend best practices to ensure system robustness THAT'S YOU

Completed (Bachelor) studies in Computer Science, Information Technology, or a related field or a comparable qualification 3+ years of experience in backend IT engineering or a similar role, ideally in the broadcast or communications technology Proficiency in backend technologies such as servers, databases, APIs, and networking protocols Hands-on experience with Linux and Windows server environments Familiarity with virtualization tools and cloud platforms (e.g. AWS, Azure, VMware) Working knowledge of the following is advantageous : Enterprise networking and deployment environments, Complex network routing and firewall concepts, Virtualisation concepts (VMWare, Hyper-V, Proxmox / KVM), Domain Name Systems (including Split-DNS resolution scenarios), Containerization Technologies (Docker, Kubernetes), HashiCorp Software (Nomad & Consul) User Directory Services (Active Directory) Excellent problem-solving skills Strong communication and interpersonal skills Ability to work under pressure in a fast-paced environment Willingness to work in rotating shifts to provide 24 / 7 support, incl. willingness to travel Fluent in English (written and spoken) Other languages are advantageous must be authorized to legally work in Malaysia WE OFFER

Career booster with numerous individual development and training opportunities Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible. ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally. RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

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