IT Support Engineer / Field Services Engineer

Novate Solutions Sdn Bhd is a dynamic IT Solutions & Services Provider specializing in IT management outsourcing, enterprise-class product distribution, and systems integration. We are committed to delivering innovative, reliable, and scalable IT solutions to businesses across Malaysia.

Job Summary

We are seeking a highly motivated and experienced IT Support Engineer / IT Field Services Engineer to join our growing team. This role involves leading a team of IT professionals, delivering exceptional technical support, and consulting with clients to implement effective IT solutions that drive business success.

Key Responsibilities

• Lead and mentor a team of IT support engineers to ensure high-quality service delivery.
• Provide advanced technical support to clients via phone, email, remote tools, or on-site visits.
• Consult with clients to understand business needs and propose tailored IT solutions.
• Manage and maintain customer records, software licenses, renewals, and maintenance contracts.
• Troubleshoot and resolve complex hardware, software, and network issues (Level 2 / 3 support).
• Set up, configure, and maintain IT infrastructure including servers, networks, and endpoints.
• Deliver support for IP PBX and Unified Communications systems (e.g., 3CX, MS Teams Yeastar, Yealink).
• Participate in and lead ad-hoc IT projects as assigned by management.
• Stay current with industry trends and receive ongoing training on technologies such as 3CX, Microsoft, HP, Cisco, SonicWall, Logitech, and cloud / on-prem IPPBX systems.

Requirements

What We Offer

How to Apply

Interested candidates are invited to submit their resume and cover letter to

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