Service Management Office Business Partner

Service Management Office Business Partner

JOB SUMMARY

The Service Management Office (SMO) Business Partner plays a critical role in ensuring the Bank’s Service Catalogue are updated and it reflect the Bank’s actual business as usual (“BAU”). This role serves as a bridge between the SMO and various business units and functions, fostering strong relationships and execute the service management processes effectively and efficiently to meet business and regulatory needs.

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Responsibilities

• Strategy

Collaborate with business and function leaders to align service strategies with business objectives. Participate and understand the strategic planning and contribute to the development of the business roadmaps. Identify opportunities for enhancing service delivery processes. Implement best practices and continuous improvement initiatives to optimize service management.

Execute service management processes, i.e. updates to taxonomy and descriptors, mapping BFSL6 to service catalogue, coordinating approvals, publish changes

Produce regular reports on service performance, highlighting key metrics and areas for improvement. Provide insights and recommendations to senior management.

Ongoing updates to training material, standards, frameworks and deliver training for Ecosystem Partners for SMO related capabilities

Assess and manage risks associated with service management processes delivery. Develop and implement mitigation strategies to ensure business continuity.

Support the implementation of services change within Business and Functions and facilitate communication and training for relevant stakeholders as needed.

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Head, Group Resilience

Embed Here for good and Group’s brand and values in Group Resilience; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualifications

Role Specific Technical Competencies

Action Oriented

Customer Focus

Gives Clarity & Guidance

Manages Ambiguity

Develops Talent

Drives Vision & Purpose

Nimble Learning

Decision Quality

Courage

Strategic Mindset

Technical Competencies : This is a generic competency to evaluate candidate on role-specific technical skills and requirements

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we :

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Unlock job insights

Salary match Number of applicants Skills match

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

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