(WFH) Quality Assurance Analyst
AlphaiotabpoIpoh, Perak, Malaysia1 hari lalu
Penerangan pekerjaanManage the quality assurance for the clients that Alpha Iota is serving. Monitor Live Chats from Customer Service Executives. Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output. Provide coaching and follow-up coaching sessions that are adhered to. Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory. Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints. Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team. Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication. Stay aligned and updated with company policies by spending several hours each month handling customer interactions. Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively. Minimum Diploma, Advanced / Higher / Graduate Diploma. At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry. Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive). Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures. Excellent analytical problem-solving ability. Fluent in verbal and written English, Mandarin, and Bahasa Malaysia. Possess a personal laptop / computer and a good Internet connection.
Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
(WFH) Quality Assurance Executive
Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
This range is provided by Alpha Iota BPO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing
To be successful in this role, you will need to have
Seniority level
Associate
Employment type
Full-time
Job function
Quality Assurance
Industries
Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Alpha Iota BPO by 2x
Sign in to set job alerts for “Quality Assurance Executive” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Quality Analyst • Ipoh, Perak, Malaysia
Pekerjaan berkaitan
- Dinaikkan pangkat
Senior Business Analyst - Health Insurance (Fully Remote)
CoverGo | InsurtechIpoh, Perak, Malaysia Senior Business Analyst - Health Insurance (Fully Remote).Senior Business Analyst - Health Insurance (Fully Remote).Working on the latest tech for the Insurtech Market Leader.Working on the latest ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Quality Engineer
K-One Technology BhdIpoh, Perak, Malaysia K-One Group, is a technology solutions provider listed on Bursa Malaysia.It is driven by 2 key businesses; ODM / OEM of medical / healthcare devices, IoT products, consumer electronic lifestyle gadgets...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Product Safety & Quality Lead
BusinesslistIpoh, Perak, Malaysia Develop and implement product safety and quality assurance processes.Conduct regular audits to ensure compliance with regulatory and company standards.
Collaborate with cross-functional teams to add...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior QA Engineer
TokuIpoh, Perak, Malaysia Join to apply for the Senior QA Engineer role at Toku.At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.We provide ...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Vice Provost
Universiti Teknologi PETRONASPerakMalaysia, Perak, Malaysia Formulate and drive the objectives and targets for attaining excellence in Academic programme delivery and support by i) strategizing and formulating academic delivery approach and framework to ens...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Practice Analyst Customer Operations
SITAIpoh, Perak, Malaysia SITA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.We’re the team that keeps airports moving, airlines flying smoothly, and borders open.
Our tech and communication innovations are the s...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
(WFH) Quality Assurance Executive
AlphaiotabpoIpoh, Perak, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
- Dinaikkan pangkat
Freelance Software Developer (Kotlin) - Quality Assurance (AI Trainer)
MindriftIpoh, Perak, Malaysia Freelance Software Developer (Kotlin) - Quality Assurance (AI Trainer).This opportunity is only for candidates currently residing in the specified country.
Your location may affect eligibility and r...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
- Dinaikkan pangkat
Utilities Engineer
LonzaKampong Dungun, Perak, Malaysia Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
- Dinaikkan pangkat
Senior QA Engineer
ValorxIpoh, Perak, Malaysia The quality assurance specialist's responsibilities include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product iss...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Information Security Assessor – QSA Certified (W2, FT)
RSI SecurityIpoh, Perak, Malaysia Information Security Assessor – QSA Certified (W2, FT).Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.
WE ARE HIRING Information Security Assessor - Q...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Freelance Quality Assurance Annotator (Chinese)
Toloka AnnotatorsIpoh, Perak, Malaysia Freelance Quality Assurance Annotator (Chinese).Be among the first 25 applicants.Please submit your resume in English and indicate your level of English.
At Toloka Annotators, we connect smart, curi...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
QA Supervisor
TeleflexKampung Jentz Settlement, Perak, Malaysia As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives.
Through our vision to become the most trusted partner in healthca...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Senior Product Quality Engineer
Coherent Corp.Ipoh, Perak, Malaysia The role focuses on quality assurance and continuous improvement within a global manufacturing environment.Primary Duties & Responsibilities.
Assess and recommend improvements to the effectiveness a...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Sr Manager, Manufacturing Quality Engineering
TeleflexKampung Jentz Settlement, Perak, Malaysia Sr Manager, Manufacturing Quality Engineering.As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives.Through our vision ...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Freelance Quality Assurance Annotator (Indonesian)
Toloka AnnotatorsIpoh, Perak, Malaysia Freelance Quality Assurance Annotator (Indonesian).Get AI-powered advice on this job and more exclusive features.Please submit your resume in English and indicate your level of English.At Toloka An...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Data Analyst (Contract Role)
NielsenIQIpoh, Perak, Malaysia Compensation : MYR 3,500 - MYR 4,000 - monthly.We have an exciting Contract role opportunity in our Media Operations Team, tuning audience data in actionable insights.
This is a great opportunity for...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Senior Business Analyst - Insurance, Cantonese Speaker (Fully Remote)
CoverGo | InsurtechIpoh, Perak, Malaysia Working on the latest tech for the Insurtech Market Leader.At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.We are a leading g...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu