Customer Service Executive

About the role

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Officers / Executives based in Kampar, Perak Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you'll be doing

• Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
• Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
• Collaborate with other teams to ensure a seamless and consistent customer experience
• Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures
• Contribute to the continuous improvement of our customer service processes and practices

What we're looking for

What we offer

At AmBank Group, we are dedicated to creating an environment where our employees can thrive. We offer a range of competitive benefits, including :

About us

AmBank Group is a leading financial services provider in Malaysia, offering a wide range of products and services to both individual and corporate customers. With a rich heritage spanning over 40 years, we are committed to delivering innovative solutions and exceptional customer experiences. Join us on our journey as we continue to grow and make a positive impact on the communities we serve.

Apply now for this exciting opportunity to be part of the AmBank Group team