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Customer Relations Officer (i-Counter), IPC Shopping Centre

Customer Relations Officer (i-Counter), IPC Shopping Centre

Ikano Bank ABPetaling Jaya, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Customer Relations Officer (i-Counter), IPC Shopping Centre

  • Full-time
  • Department : Customer Relations

GREAT place for shopping, leisure, and meetings for my family and friends; with a GOOD MIX of retail offerings that make every wish AFFORDABLE.

Located at the heart of the upmarket and affluent Damansara neighborhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family, ranking in the top 10 worldwide for footfall. We are among the first in many shopping centres under Ikano Centre’s portfolio across Southeast Asia.

IPC Shopping Centre is a family-friendly shopping destination that offers more than just shopping. It aims to create memorable experiences that encourage visitors to return repeatedly. Our goal is to bring bright smiles and laughter to our shoppers.

Managing the Information Counter :

  • Operate the i-counter, assist customers with inquiries, and provide accurate information about the centre's activities.
  • Manage and monitor all common facilities and areas to ensure they are in good condition and well-maintained.
  • Oversee Family Friendly Services, including maintaining hygiene of Power Scooters, Wheelchairs, Baby Strollers, etc.
  • Address customer and tenant complaints, follow up on feedback forms, and respond accordingly.
  • Serve as the main liaison between tenants and management on daily operational matters.
  • Distribute management correspondence, circulars, and information to tenants.
  • Record lost and found items, and send unclaimed items to Security at the end of each day.
  • Respond to injuries and accidents, escalating to the Duty Manager if necessary.
  • Make general announcements over the public announcement system.
  • Interact with customers, attend to queries and feedback promptly.
  • Handle inquiries via phone, email, WhatsApp, etc., providing timely updates to customers and management.
  • Manage redemption activities for Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards, and other marketing initiatives, including providing regular status updates to management.
  • Conduct daily stock and inventory checks of premiums and report findings to the marketing department.
  • Promote and educate customers about the benefits of the loyalty program to meet their needs.
  • Support day-to-day operations of loyalty programs, CRM systems, EV charging stations, Traffas workpods, and RBBC, following SOPs and policies.
  • Manage loyalty membership programs, promotional campaigns, activities, inventory, and reward redemption tracking.
  • Oversee customer experience at EV charging stations, Traffas work pods, and handle RBBC inquiries, reporting to management and following up with customers.
  • Conduct sharing sessions on customer service in coworker meetings.

    • Coordination with Marketing Department :

  • Update supervisors on tenant promotions.
  • Perform any ad-hoc duties as assigned.

    • Minimum Qualifications and Skills :

  • Minimum SPM qualification or higher.
  • Proficient in English and Bahasa Malaysia; additional languages are an advantage.
  • Experience in customer relations, telemarketing, front desk, or related fields.
  • Strong interpersonal skills.
  • Team player with a pleasant personality and people skills.
  • Ability to work in shifts, including weekends and public holidays.

    • #J-18808-Ljbffr

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